Returns And Refunds Policy

At SAVINRIO, customer satisfaction is our priority.

Return Eligibility

Products may be returned within 14 days after delivery.

Returned products must:

• Be unused and in original condition.

• Include all original packaging and accessories.

• Include proof of purchase.

• Be free from customer-caused damage.

Returns that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products.

• Clearance or final sale items.

• Gift cards.

• Products damaged due to misuse or improper care.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

• Order number

• Photos of the product

• Photos of the packaging

• Description of the issue

We will review your request and provide a replacement or refund when appropriate.

Return Procedure

1. Contact Customer Support.

2. Receive return authorization.

3. Ship the approved return.

4. Product inspection.

5. Refund or replacement processed.

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace products only if they are defective, damaged during shipping, or shipped incorrectly.

Contact

Email: support@savinrio.com